The well-managed healthcare organization by White, Kenneth ; Griffith, John In the shifting world of contemporary healthcare, leaders need a firm foundation. For eight editions, The Well-Managed Healthcare Organization has been building management and leadership skills, and this ninth edition once again prepares readers to apply evidence-based practices that lead to high performance in healthcare organizations of all types and sizes. Authors Kenneth R. White and John R. Griffith integrate the long-standing clinical and logistical elements of excellent care with contemporary movements, such as establishing a transformational culture; continuous improvement; benchmarking, tracking, and measurement; servant leadership; staff empowerment and retention; and building interprofessional teams. This edition has been thoroughly updated with coverage of pressing new issues, including:¿The shift to population health¿Financial success under risk-based payment¿The Medicare Access and CHIP Reauthorization Act of 2015, with its updated requirements for meaningful use¿Diversity, inclusion, and implicit bias¿Data security¿Professional autonomy for nurses¿Data-based approaches to marketing ¿The use of licensed independent practitioners Featuring in-depth examinations of real-life Baldrige Award-winning organizations, this new edition blends well-established concepts with cutting-edge best practices to define healthcare excellence in the twenty-first century.

Health Information Management Technology, 6e by Nanette Sayles "The sixth edition of Health Information Management Technology: An Applied Approach transforms and enhances the education and training for health information management (HIM) professionals. The content in this book supports the American Health Information Management Associations (AHIMA)current curricula competencies, and the chapters are mapped to AHIMAsRegistered Health Information Technology (RHIT)domains. The organization of the information provides students with a logical flow for skill development and knowledge building. Each chapter is written by a distinguished leader in the HIM field using clear, accessible language to ensure concepts are easy to understand and reflect a solid foundation that is essential for every entry-level HIM professional. All chapters reflect current HIM trends, practices, standards, and legal issues."--

Deep Learning for Healthcare Decision Making by Vishal Jain (Editor); Jyotir Moy Chatterjee (Editor); Ishaani Priyadarshini (Editor); Fadi Al-Turjman (Editor) Health care today is known to suffer from siloed and fragmented data, delayed clinical communications, and disparate workflow tools due to the lack of interoperability caused by vendor-locked health care systems, lack of trust among data holders, and security/privacy concerns regarding data sharing. The health information industry is ready for big leaps and bounds in terms of growth and advancement. This book is an attempt to unveil the hidden potential of the enormous amount of health information and technology. Throughout this book, we attempt to combine numerous compelling views, guidelines, and frameworks to enable personalized health care service options through the successful application of deep learning frameworks. The progress of the health-care sector will be incremental as it learns from associations between data over time through the application of suitable AI, deep net frameworks, and patterns. The major challenge health care is facing is the effective and accurate learning of unstructured clinical data through the application of precise algorithms. Incorrect input data leading to erroneous outputs with false positives is intolerable in healthcare as patients' lives are at stake. This book is written with the intent to uncover the stakes and possibilities involved in realizing personalized health-care services through efficient and effective deep learning algorithms. The specific focus of this book will be on the application of deep learning in any area of health care, including clinical trials, telemedicine, health records management, etc.

Essentials of Strategic Planning in Healthcare, Third Edition by Jeffrey P. Harrison An organization may know its current situation down to the last pack of gauze or vial of insulin--but does it know what's in its future? Successful healthcare strategic planning not only needs to measure how well a hospital or health system is currently performing but also must anticipate what lies ahead. Essentials of Strategic Planning in Healthcare is a complete guide to developing and implementing a strategic plan. Starting with an examination of leadership's role in strategic planning and the impact of organizational culture, the book then explores the essential techniques, tools, and data for developing a strategic plan and recommends strategic planning initiatives across the continuum of healthcare services. Taking a futurist perspective, author Jeffrey P. Harrison acknowledges the constant changes in regulatory and quality requirements and the evolving healthcare innovations that strategic planning must consider. A comprehensive case study woven throughout the book allows readers to assume the role of strategic planners and apply what they are learning to the entire strategic planning process. This revised edition includes insight into the modern healthcare system and an exploration of trends in mergers and acquisitions, system growth, and value-based care. Additional updates include: current data on healthcare spending, hospital statistics, healthcare employment, and the use of healthcare technology; new content on the use of artificial intelligence and big data in healthcare, as well as the benefits of block chain technology; coverage of future advances in healthcare, including genomics and Medicare for All; and expanded marketing content, including the latest trends in websites, digital outlets, and social media. In addition to study questions and practical exercises in each chapter that are linked to the book's case study, this edition also offers online exercises to expand students' learning. Incorporating the latest developments with best practices, this book aims to be the primary resource for university courses in healthcare strategic planning.

The Healthcare Quality Book: Vision, Strategy, and Tools, Fourth Edition by David Nash Instructor Resources: Test bank, PowerPoint summaries, and teaching aids for each chapter, including answers to the end-of-chapter study questions.    Every healthcare organization is on its own unique journey, but each one needs a road map to a common destination--quality. Improving the quality of care is an essential strategy for surviving--and thriving--in today's demanding healthcare environment.   The Healthcare Quality Book: Vision, Strategy, and Tools provides the framework, strategies, and practical tactics that all healthcare leaders need as they learn, implement, and manage quality improvement efforts. With chapters by a group of leading contributors with significant expertise and breadth of experience, the book offers a detailed exploration of the components of quality, while incorporating techniques to continuously improve and transform healthcare organizations.   The book is organized into four parts. Part I establishes the foundation for healthcare quality and examines the history of the quality movement. Part II speaks in depth about tools, measures, and their applications in the pursuit of quality. Part III focuses on the intersection of leadership and culture--which is central to the pursuit of quality and safety. Part IV concludes the book with a series of chapters that discuss many of the emerging trends that are shaping the contemporary quality landscape.   Building on the success of the first three editions, this new edition has been significantly redeveloped and reimagined, with content strategically refined to focus on what is most essential for healthcare managers. It features new and expanded information on:  Community health quality improvementQuality measures and leadershipProvider profiling and registriesCulture-of-safety and high-reliability organizingHealth information technology The Healthcare Quality Book is designed to be both an instructional guide and a conversation starter for all students of healthcare quality--all healthcare professionals, current and future.    

Building a Culture of Ownership in Healthcare by Joe Tye Using construction as their metaphor, authors Joe Tye and Bob Dent make a compelling case that a healthcare organization's invisible architecture--a foundation of core values, a superstructure of organizational culture, and the interior finish of workplace attitude--is no less important than its visible architecture. Further, they assert that culture will not change unless people change, and people will not change unless they are inspired to do so and given the right tools. This fully updated second edition of Building a Culture of Ownership in Healthcare takes readers on a journey from accountability to ownership--providing a proven model, strategies, and practical solutions to help improve organizational culture in the healthcare setting. Learn how investing in your organization and your people can enable a significant, successful change in productivity; employee engagement; nurse satisfaction, recruitment, and retention; quality of care; patient satisfaction; and financial outcomes. New to this edition: - Expanded coverage of the importance of culture assessment, including details on the validated VCI-17 Culture Assessment Survey - A deep dive into the four dimensions of transformational leadership - New examples of values and culture in action - Updated chapter questions to facilitate discussion at the unit level

Compassionomics by Anthony Mazzarelli; Stephen Trzeciak A 34-year-old man fighting for his life in the Intensive Care Unit is on an artificial respirator for over a month. Could it be that his chance of getting off the respirator is not how much his nurses know, but rather how much they care? A 75-year-old woman is heroically saved by a major trauma center only to be discharged and fatally struck by a car while walking home from the hospital. Could a lack of compassion from the hospital staff have been a factor in her death? Compelling new research shows that health care is in the midst of a compassion crisis. But the pivotal question is this: Does compassion really matter? In Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference, physician scientists Stephen Trzeciak and Anthony Mazzarelli uncover the eye-opening data that compassion could be a wonder drug for the 21st century. Now, for the first time ever, a rigorous review of the science - coupled with captivating stories from the front lines of medicine - demonstrates that human connection in health care matters in astonishing ways. Never before has all the evidence been synthesized together in one place. You will see compelling evidence that: - Compassion has vast benefits for patients across a wide variety of conditions - Missed opportunities for compassion can have devastating health effects - Compassion can help reverse the cost crisis in health care - Compassion can be an antidote for burnout among health care providers - 40 seconds of compassion can save a life After seeing all the evidence, the answer is crystal clear: Compassion matters...in not only meaningful but measurable ways.

HBR's 10 Must Reads: the Essentials by Daniel Goleman; Harvard Business Review; Peter F. Drucker; Clayton M. Christensen; Michael E. Porter An introduction to the most enduring ideas on management from Harvard Business Review Change is the one constant in business, and we must adapt or face obsolescence. Yet certain challenges never go away. That's what makes this book "must read." These are the 10 seminal articles by management's most influential experts, on topics of perennial concern to ambitious managers and leaders hungry for inspiration--and ready to run with big ideas to accelerate their own and their companies' success. If you read nothing else - full stop - read: Michael Porter on creating competitive advantage and distinguishing your company from rivals John Kotter on leading change through eight critical stages Daniel Goleman on using emotional intelligence to maximize performance Peter Drucker on managing your career by evaluating your own strengths and weaknesses Clay Christensen on orchestrating innovation within established organizations Tom Davenport on using analytics to determine how to keep your customers loyal Robert Kaplan and David Norton on measuring your company's strategy with the Balanced Scorecard Rosabeth Moss Kanter on avoiding common mistakes when pushing innovation forward Ted Levitt on understanding who your customers are and what they really want C. K. Prahalad and Gary Hamel on identifying the unique, integrated systems that support your strategy

Everyday Project Management by Jeff Davidson "Everyday Project Management is a practical guide for anyone new or needing to learn more about project management. Unlike many other books, it does not rely on arcane concepts and terms, and simply tells it like it is." --Todd C. Williams, President of eCameron, Inc., and author of Filling Execution Gaps and Rescue the Problem Project Everyday Project Management provides the direction you need to apply project management's time-tested tools for keeping things on time and under budget. It introduces the wide variety of tasks you will have to tackle, including assembling a team, mapping out a plan, monitoring progress, keeping your team motivated, and using appropriate planning tools, such as project management software or wall charts. In addition, you'll gain a clearer picture of the project manager's role in the conception, planning, execution, control, and completion of a project. Each chapter offers essential bite-sized nuggets of wisdom that will help you succeed, outlining the kinds of challenges you'll encounter, the interpersonal issues that will arise, and ways to stay on time and on budget in pursuit of the desired quality outcome. You'll learn how Gantt charts can keep your project on schedule, how the critical path method can be used to conserve resources, and how to juggle multiple projects, bosses, and reporting structures. Whether you are managing one project or many, this quick and easy guide to the tasks, tools, and skills of project management will carry you from project launch to project completion. Most importantly, you will learn why having a work-life balance is vital to project managers who seek long and prosperous careers.

Project Management Metrics, KPIs, and Dashboards by Harold Kerzner Harold Kerzner's essential strategies on measuring project management performance With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers.  This third edition of Kerzner's groundbreaking work, Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility. *  Offers comprehensive coverage of the different dashboard types, design issues, and applications Provides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and others Aligns with PMI's PMBOK® Guide and stresses value-driven project management PPT decks are available by chapter and a test bank will be available for use in seminar presentations and courses Get ready to bolster your awareness of what good metrics management really entails today--and be armed with the knowledge to measure performance more effectively.

Corporate Communication by Paul A. Argenti "This book grows out of more than 35 years of work developing the field of study referred to in this book as corporate communication. Although the term itself is not new, the notion of it as a functional area of management equal in importance to finance, marketing, human resources (HR), and information technology (IT) is more recent. In the past 35 years, senior managers at a growing number of companies have come to realize the importance of an integrated communication function"--

Risk Management and Financial Institutions by John C. Hull The most complete, up to date guide to risk management in finance Risk Management and Financial Institutions explains all aspects of financial risk and financial institution regulation, helping readers better understand the financial markets and potential dangers. This new fourth edition has been updated to reflect the major developments in the industry, including the finalization of Basel III, the fundamental review of the trading book, SEFs, CCPs, and the new rules affecting derivatives markets. There are new chapters on enterprise risk management and scenario analysis. Readers learn the different types of risk, how and where they appear in different types of institutions, and how the regulatory structure of each institution affects risk management practices. Comprehensive ancillary materials include software, practice questions, and all necessary teaching supplements, facilitating more complete understanding and providing an ultimate learning resource. All financial professionals need a thorough background in risk and the interlacing connections between financial institutions to better understand the market, defend against systemic dangers, and perform their jobs. This book provides a complete picture of the risk management industry and practice, with the most up to date information. Understand how risk affects different types of financial institutions Learn the different types of risk and how they are managed Study the most current regulatory issues that deal with risk Risk management is paramount with the dangers inherent in the financial system, and a deep understanding is essential for anyone working in the finance industry; today, risk management is part of everyone's job. For complete information and comprehensive coverage of the latest industry issues and practices, Risk Management and Financial Institutions is an informative, authoritative guide.

Essentials of the U. S. Health Care System by Leiyu Shi; Douglas A. Singh Essentials of the U.S. Health Care System, Fifth Edition is a clear and concise distillation of the major topics covered in the best-selling Delivering Health Care in America by the same authors. Written with the undergraduate in mind, Essentials of the U.S. Health Care System is a reader-friendly, well organized resource that covers the major characteristics, foundations, and future of the U.S. health care system. The text clarifies the complexities of health care organization and finance and presents a solid overview of how the various components fit together.The Fifth Edition examines the challenges of coverage, access, and the cost of health care, as well as the future of health care reform--including prospects for a single-payer system--in the context of the Affordable Care Act. Readers will gain the necessary tools to understand the unique dynamics of the U.S. health care system within the larger context of global health care.This thorough revision offers the latest health statistics and coverage of industry trends and changes such as:* The current status of managed care and our integrated delivery system under the Affordable Care Act * Progress on the implementation of Healthy People 2020 and preparation for Healthy People 2030* Health care workforce challenges driven by the shift from patient-centered care to population health and the need for chronic disease managers* New policies and laws such as The Drug Supply Chain Security Act, the 21st Century Cures Act, and the Health Information Technology for Economic and Clinical Health (HITECH) Act* Recent quality initiatives from government and private sectors and programs to contain health care costs* Racial and socioeconomic disparities in terms of access to care, quality of care, and health outcomes and national, regional, and local programs that address those disparities

Population Health: Creating a Culture of Wellness by David B. Nash; Raymond J. Fabius; Alexis Skoufalos Since the passage of the Affordable Care Act, the field of population health has evolved and matured considerably. Improving quality and health outcomes along with lowering costs has become an ongoing focus in delivery of health care.The new Third Edition of Population Health reflects this focus and evolution in today's dynamic healthcare landscape by conveying the key concepts of population health management and examining strategies for creating a culture of health and wellness in the context of health care reform.Offering a comprehensive, forward-looking approach to population health, the Third Edition's streamlined organization features 14 chapters divided among 3 major sections:Part I - Population Health in the US discusses health and wellness vs. healthcare delivery; epidemiology and the impact of social determinants. Part 2 -The Population Health Ecosystem looks at structures and systems; value-based payment models, population health informatics /analytics; and developing the population health workforce; Part 3 - Creating Culture Change explores health promotion and consumer engagement; implementing organizational culture change; care coordination; accountability for outcomes; and policy and advocacy.

True North, Emerging Leader Edition by Zach Clayton; Bill George; David Gergen (Foreword by) A Clarion Call to Emerging Leaders: Step Up and Lead Now! In True North: Emerging Leaders Edition, renowned leadership expert Bill George and Millennial tech entrepreneur Zach Clayton issue the challenge to emerging leaders--from Gen X to Millennials and Gen Z--to lead their organizations authentically through never-ending crises to make this world a better place for everyone. Emerging leaders do so by discovering their "True North"--who they are--and then finding their "North Star"--their leadership purpose. To navigate today's complexities, George and Clayton show emerging leaders how to lead with their hearts, not just their heads, with passion, compassion, and moral courage by being true to their values to reach their full potential as they take on great challenges and navigate complex issues. Harvard professor Bill George, with four best-selling books to his credit including the timeless classic True North, is the former CEO of Medtronic who established authentic leadership in 2003. He teams up with Zach Clayton, an emerging leader still amid his own leadership development journey, to give emerging leaders the definitive guide for leading in today's complex world. The Emerging Leader Edition is filled with dramatic stories from successful leaders such as Microsoft's Satya Nadella and Merck's Ken Frazier to PepsiCo's Indra Nooyi and General Motors' Mary Barra, and emerging leaders like OneTrust's Kabir Barday and Kanbrick's Tracy Britt Cool of how they overcame great challenges to build highly successful organizations. The book offers concrete suggestions for: Becoming an authentic leader, equipped to lead inclusively with moral clarity through challenges and crises Cultivating regular introspection to ground yourself with self-awareness, live your values, and use your unique strengths Integrating all aspects of your life--including who you are at home, at work, and in the community Understanding how Millennials are leading more effectively in today's world Being an inclusive leader prepared to take on fraught issues like stakeholder challenges, racial and sexual equality, and sexual misconduct Knowing when--and how--leaders should speak out on today's complex public issues The Emerging Leader Edition of True North is the classic guide for every current and aspiring leader to reach their full, authentic potential.

Compassionate Leadership by Moses Mohan (As told to); Rasmus Hougaard; Jacqueline Carter; Marissa Afton (As told to) Leadershipis hard. How can you balance compassion for your people with effectiveness ingetting the job done? A global pandemic, economicvolatility, natural disasters, civil and political unrest. From New York toBarcelona to Hong Kong, it can feel as if the world as we know it is comingapart. Through it all, our human spirit is being tested. Now more than ever,it's imperative for leaders to demonstrate compassion. But inhard times like these, leaders need to make hard decisions--delivernegative feedback, make difficult choices that disappoint people, and in somecases lay people off. How do you do the hard things that come with theresponsibility of leadership while remaining a good human being and bringingout the best in others? Most people think we have to make a binary choicebetween being a good human being and being a tough, effective leader. But thisis a false dichotomy. Being human and doing what needs to be done are notmutually exclusive. In truth, doing hard things and making difficult decisionsis often the most compassionate thing to do. As founder andCEO of Potential Project, Rasmus Hougaard and his longtime coauthor, JacquelineCarter, show in this powerful, practical book, you must always balance caring foryour people with leadership wisdom and effectiveness. Using data from thousandsof leaders, employees, and companies in nearly a hundred countries, the authorsfind that when leaders bring the right balance of compassion and wisdom to thejob, they foster much higher levels of employee engagement, performance,loyalty, and well-being in their people. With rich examplesfrom Netflix, IKEA, Unilever, and many other global companies, as well aspractical tools and advice for leaders and managers at any level,Compassionate Leadership is your indispensable guide todoing the hard work of leadership in a human way.

Organizational Behavior and Theory in Healthcare: Leadership Perspectives and Management Applications, Second Edition by Kenneth L. Johnson; Stephen L. Walston While healthcare managers must juggle many responsibilities, one of the most important aspects of their job is interacting with and motivating their colleagues and staff. Leaders who develop the skills to deliver on this front will achieve greater individual, team, and organizational success. Organizational Behavior and Theory in Healthcare: Leadership Perspectives and Management Applications examines the theories of organizational design, leadership, management, and social psychology as they apply to health services. Through its practical approach to the tools and framework for understanding, structuring, and changing managerial behavior, the book allows readers to fully comprehend the concepts and recognize how they apply to the interactions and interrelationships of people, structures, and organizations. This extensively revised edition includes 29 new cases, based on real-life experiences, that can be studied in conjunction with specific chapters. The book also contains new chapters on employee satisfaction, work teams, and human resources, as well as an updated chapter on diversity, equity, and inclusion. Other content new to this edition includes: The impact of recent and future innovations in healthcare Sexual harassment and power politics in the workplace Methods for improving gender and racial equity in health outcomes Lessons learned from the COVID-19 pandemic on organizational learning and ethics In each chapter, the authors outline specific learning competencies to provide students with the knowledge and skills required for their careers in healthcare management. End-of-chapter cases, activities, and questions reinforce students' learning. Leaders who have a firm grasp of the theories and practices of organizational behavior presented in this book will be able to guide their organizations to peak performance.

Artificial Intelligence by Stuart Russell; Peter Norvig The most comprehensive, up-to-date introduction to the theory and practice of artificial intelligence The long-anticipated revision of Artificial Intelligence: A Modern Approach explores the full breadth and depth of the field of artificial intelligence (AI). The 4th Edition brings readers up to date on the latest technologies, presents concepts in a more unified manner, and offers new or expanded coverage of machine learning, deep learning, transfer learning, multiagent systems, robotics, natural language processing, causality, probabilistic programming, privacy, fairness, and safe AI.

Artificial Intelligence by Sandeep Reddy (Editor) The rediscovery of the potential of artificial intelligence (AI) to improve healthcare delivery and patient outcomes has led to an increasing application of AI techniques such as deep learning, computer vision, natural language processing, and robotics in the healthcare domain. Many governments and health authorities have prioritized the application of AI in the delivery of healthcare. Also, technological giants and leading universities have established teams dedicated to the application of AI in medicine. These trends will mean an expanded role for AI in the provision of healthcare. Yet, there is an incomplete understanding of what AI is and its potential for use in healthcare. This book discusses the different types of AI applicable to healthcare and their application in medicine, population health, genomics, healthcare administration, and delivery. Readers, especially healthcare professionals and managers, will find the book useful to understand the different types of AI and how they are relevant to healthcare delivery. The book provides examples of AI being applied in medicine, population health, genomics, healthcare administration, and delivery and how they can commence applying AI in their health services. Researchers and technology professionals will also find the book useful to note current trends in the application of AI in healthcare and initiate their own projects to enable the application of AI in healthcare/medical domains.

Artificial Intelligence in Health Care: The Hope, the Hype, the Promise, the Peril by Michael Matheny, Sonoo Thadaney Israni, Mahnoor Ahmed, and Danielle Whicher,

Washington Manual of Patient Safety and Quality Improvement by Emily Fondahn; Thomas M. De Fer; Michael Lane; Andrea Vannucci Concise, portable, and user-friendly, The Washington Manual® of Patient Safety and Quality Improvement covers essential information in every area of this complex field. With a focus on improving systems and processes, preventing errors, and promoting transparency, this practical reference provides an overview of PS/QI fundamentals, as well as insight into how these principles apply to a variety of clinical settings. Part of the popular Washington Manual® series, this unique volume provides the knowledge and skills necessary for an effective, proactive approach to patient safety and quality improvement. · Addresses PS/QI in various clinical settings and with specific populations , including radiology, emergency room, surgery, ambulatory, pediatrics, and psychiatry. · Introduces models, measurements, and tools to assess patient safety and quality improvement · Discusses medical errors, how to respond to adverse events, and potential solutions. · Begins each chapter with a clinical vignette and discussion questions , and offers additional resources for further reading. · Shares the expertise of faculty members from multiple departments at Washington University in St. Louis, ideal for health care providers at all levels of experience. Now with the print edition, enjoy the bundled interactive eBook edition, which can be downloaded to your tablet and smartphone or accessed online and includes features like: · Complete content with enhanced navigation · Powerful search tools and smart navigation cross-links that pull results from content in the book, your notes, and even the web · Cross-linked pages, references, and more for easy navigation · Highlighting tool for easier reference of key content throughout the text · Ability to take and share notes with friends and colleagues · Quick reference tabbing to save your favorite content for future use The Washington Manual® is a registered mark belonging to Washington University in St. Louis to which international legal protection applies. The mark is used in this publication by LWW under license from Washington University.

Introduction to Healthcare Quality Management, Fourth Edition by Patrice L. Spath; Kenneth A. DeVane Healthcare quality can be a daunting subject, with its maze of regulatory requirements and plethora of approaches. Introduction to Healthcare Quality Management makes the topic approachable. It explains the fundamental principles and techniques of quality management in sufficient depth for readers to begin applying them, at an introductory level that does not overwhelm them. This updated fourth edition includes a new chapter that addresses the problem of stalled or failed improvement projects. Many case examples are included in the chapter to illustrate common causes of project failures together with guidance for achieving success. It also discusses how measurement systems can reinforce and sustain performance improvement. The sidebars, definitions, and references sprinkled throughout the chapters have been updated and expanded. Concise summaries and relatable examples from clinical, operational, and administrative settings have also been included. This updated edition of Introduction to Healthcare Quality Management is an invaluable resource that helps readers understand and apply the many complex elements of quality management in healthcare.

To Err Is Human by Linda T. Kohn (Editor); Janet M. Corrigan; Molla S. Donaldson Experts estimate that as many as 98,000 people die in any given year from medical errors that occur in hospitals. That's more than die from motor vehicle accidents, breast cancer, or AIDS--three causes that receive far more public attention. Indeed, more people die annually from medication errors than from workplace injuries. Add the financial cost to the human tragedy, and medical error easily rises to the top ranks of urgent, widespread public problems. To Err Is Human breaks the silence that has surrounded medical errors and their consequence--but not by pointing fingers at caring health care professionals who make honest mistakes. After all, to err is human. Instead, this book sets forth a national agenda--with state and local implications--for reducing medical errors and improving patient safety through the design of a safer health system. This volume reveals the often startling statistics of medical error and the disparity between the incidence of error and public perception of it, given many patients' expectations that the medical profession always performs perfectly. A careful examination is made of how the surrounding forces of legislation, regulation, and market activity influence the quality of care provided by health care organizations and then looks at their handling of medical mistakes. Using a detailed case study, the book reviews the current understanding of why these mistakes happen. A key theme is that legitimate liability concerns discourage reporting of errors--which begs the question, "How can we learn from our mistakes?" Balancing regulatory versus market-based initiatives and public versus private efforts, the Institute of Medicine presents wide-ranging recommendations for improving patient safety, in the areas of leadership, improved data collection and analysis, and development of effective systems at the level of direct patient care. To Err Is Human asserts that the problem is not bad people in health care--it is that good people are working in bad systems that need to be made safer. Comprehensive and straightforward, this book offers a clear prescription for raising the level of patient safety in American health care. It also explains how patients themselves can influence the quality of care that they receive once they check into the hospital. This book will be vitally important to federal, state, and local health policy makers and regulators, health professional licensing officials, hospital administrators, medical educators and students, health caregivers, health journalists, patient advocates--as well as patients themselves. First in a series of publications from the Quality of Health Care in America, a project initiated by the Institute of Medicine

High Reliability Organizations by Cynthia Oster; Jane Braaten Awarded second place in the 2021 AJN Book of the Year Awards in Professional Issues! Nurses represent the majority of healthcare workers and are on the front lines of delivery and provision of safe and effective care. As a result, nurses are ideally situated to drive the mission to achieve high reliability in healthcare. We expect the primary audience of this text to be frontline nursing staff, nurses in administration, quality and patient safety professionals, advanced practice nurses, and nurse educators. The healthcare professional who purchases this book will do so with the desire to learn more about the application of HRO principles to patient safety and quality problems. This book is unique in that it uses HRO principles as an organizing framework for practical application. The intent of the editors is to provide a quality and patient safety book that is useful to professionals doing the work of healthcare. Healthcare professionals are constantly seeking practical tools and descriptions of practices that will improve and enhance patient safety and quality outcomes. High reliability is a current goal for hospitals, and the principles are sound. However, there is little in the literature that discusses how to apply the principles at the front lines of care to improve outcomes. This text addresses this gap by placing the need for high reliability concepts into our current climate in healthcare through illustrative discussion (theory and research) of each of the five concepts of HRO, along with a description of a current best practice and/or tool that applies to the model. The goal of this book is to stimulate organizations to embrace high reliability concepts while striving to improve the quality and safety of care delivered to patients and families. We all benefit from a safer healthcare environment. The book is divided into eight parts: Part 1: This part provides background for the current safety and quality climate. Parts 2-6: These parts offer HRO concepts as a framework for the new model with examples. The first of these HRO concepts is that HROs have a preoccupation with failure. The second of these HRO concepts is that HROs restrain the impulse to view events through a single lens and are reluctant to simplify. The third HRO concept is that HROs demonstrate sensitivity to operations by making strong responses to weak signs. The fourth HRO concept is that HROs shift decision making away from formal authority and apply deference to expertise. The final HRO concept is that HROs have a commitment to resilience. Part 7: This part puts it all together and provides the reader with examples of how HRO concepts are assimilated into practice across the care continuum.Part 8: This part provides the reader with real-world examples of HRO principles employed in a variety of patient care areas. Comprehensive Instructor's Guide and Student Workbook are available for this book.

Foundations of Financial Management by Stanley B. Block; Geoffrey A. Hirt; Bartley R. Danielsen "First of all, the field of finance has become much more analytical, with the emphasis on decision-oriented approaches to problems rather than the old, descriptive approach. We have increased the use of analytical approaches to financial problems in virtually every chapter of the book. But we also have stayed with our basic mission of making sure students are able to follow us in our discussions throughout the text. While the 18th edition is considerably more sophisticated than the initial edition, it is still extremely "reader friendly." As the analytical skills demanded of students have increased, so has the authors care in presenting the material. The use of spreadsheets and calculators has become considerably more important, and this is also reflected in the 18th edition where we have added Excel tables and calculator keystroke solutions within key chapters. We offer Web Exercises at the end of every chapter, URL citations throughout the text, a library of course materials for students and faculty, computerized testing software and PowerPoint® for the faculty, McGraw Hill Connect®, an online assignment and assessment solution, and SmartBook, a truly innovative adaptive study tool and eBook"--

Essentials of Health Care Finance by William O. Cleverley; James O. Cleverley; Ashley V. Parks Blending the topics of both accounting and finance, Essentials of Health Care Finance is a relevant, readable, and easily applied resource for health care management students and executives that explores finance theory and its practical application in health care across a full range of facilities, from hospitals, home health agencies, and skilled nursing facilities to surgical centers, physician practices, and integrated health systems.Carefully revised, the Ninth Edition of Essentials of Health Care Finance has been updated with additional reflection, examples, and application so that individuals with no healthcare experience can benefit from additional elaboration on key concepts such as physician practice management, flex budgeting, and strategic financial planning. The Ninth Edition also explores trends in national health expenditures and physician organizations and alignment; changes in health services financing and utilization since the enactment of the Affordable Care Act (ACA); and covers notable changes in payment methodologies. Changes to billing, coding, and documentation of health care services in specific settings.An all-new overview of the current legal and regulatory provisions that impact today's healthcare manager in a thoroughly revised Chapter 4. Updated information regarding the health policy environment and added examples.New chapter questions and scenarios.Excel formulas for important financial mathematics equations and ratios. Updated information on reimbursement for long-term care and home health organizations in Chapter 12 (their payment models completely changed in 2019). Healthcare FinanceFinancial Management in HealthcareFiscal Issues in HealthcareHealthcare BudgetingHealthcare ManagementThe Business of Healthcare © 2024 | 600 pages

Human Resources for the Non-HR Manager by Carol T. Kulik; Elissa L. Perry Human Resources for the Non-HR Manager gives every manager, regardless of their functional role, access to cutting-edge research and evidence-based recommendations so they can approach their people management responsibilities with confidence. Day-to-day people management is increasingly the responsibility of front-line managers, not HR professionals. But managers are often poorly prepared for these responsibilities; they receive little training (and sometimes have little interest!) in HR. People management is never easy, and it is particularly challenging in COVID-19's "next normal" workplace, where managers must engage diverse employees across a wide range of working arrangements. This book focuses on the special relationship that line managers have with their employees and describes managers' responsibilities across the entire employee lifecycle - from front-end recruiting and hiring through to long-term retention. The content is grounded in rigorous academic research, but the book's conversational tone conveys basic principles without technical jargon. Each chapter includes Manager's Checkpoints to help readers apply the material to their own workplace, and Manager's Knots that address gray areas inherent in people management. The book is designed for any reader currently working as a line manager, or aspiring to a managerial role, who wants to improve their people management skills.