The most common cause of this is due to your document having an incorrect page size.  An error message may appear on screen, asking you to choose a different paper source.  Choose 8 ½” by 11” for standard paper sizes and your job should print.

If your document has some other issue, such as lines in the ink, please see a staff member at the Library Services Desk for assistance.  

If staff is unavailable, please resubmit your print job and release it on a different printer, then email the library at askzsr@wfu.edu for a refund.

If the printer’s touch screen indicates that a paper jam has occurred, please see a staff member at the Library Services Desk for assistance.  

If staff is unavailable, please resubmit your print job and release it on a different printer, then email the library at askzsr@wfu.edu for a refund.

Students receive a certain amount of free printing funds at the beginning of each semester:

• Undergraduate Students - $4.00
• Graduate Students - $20.00
• Divinity Students - $20.00
• Business and Law Students - Please see your respective units for free print amounts
• Medical Center Students - Not eligible for printing on Reynolda Camus, please see a staff member at the Library Services Desk for guest printing instructions

Once free prints are exhausted printing funds can be added at deacprint.wfu.edu or via Deacon Dollars.